Wisdom Works Careers
Positions
Contingent upon contract award: Wisdom Works (SDVOSB) is building a talent bench for Space Seeking Cybersecurity, Network Engineers and System Administrators. Cleared preferred. Please provide your resume and availability.
By submitting, you authorize Wisdom Works to store your resume and share it with our teaming partners solely for related roles. No SSNs/DOBs, please.
Disclosure: “Some roles are contingent on contract award and/or require background checks and clearances.”
Patrick SFB/Cape Canaveral SFS, FL
Software Developer
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Position Title:
Software Developer
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Position Description:
The Software Developer is responsible for designing, developing, and maintaining secure, mission-critical software solutions for the VRV application and associated enterprise systems. This role applies DevSecOps principles to the full software development lifecycle (SDLC), ensuring compliance with DoD security standards and integration of cybersecurity controls into all deliverables. The Software Developer directly supports Space Launch Delta 30/45 operations by delivering applications that are reliable, maintainable, and aligned with mission objectives.
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Key Responsibilities:
The Software Developer designs, codes, tests, and deploys CAC-enabled web applications using modern languages and frameworks such as .NET, Java, C#, and secure web technologies. This position maintains and improves the VRV code repository, performs corrective, adaptive, and perfective maintenance, and ensures that all code changes meet security and performance requirements. The developer integrates automated testing, static code analysis, and vulnerability scanning tools into the CI/CD pipeline, ensuring early detection of defects and security weaknesses.
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Secondary Duties:
Beyond core development tasks, the Software Developer collaborates with Database Administrators to optimize queries and data structures for efficiency, supports user acceptance testing (UAT) by addressing user feedback, and develops comprehensive technical documentation for all releases. The developer participates in sprint planning sessions, backlog grooming, and secure coding peer reviews, fostering a culture of collaboration and code quality.
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Qualifications:
Bachelor’s degree in Computer Science, Software Engineering, or related field. Proficiency in Visual Studio, SQL Server, ASP.NET, Java, and CI/CD pipeline tools is required. Familiarity with DoD DevSecOps standards, secure coding frameworks, and RMF compliance for software systems is highly preferred. Strong problem-solving, debugging, and communication skills are essential.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI if required for mission operations.
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Salary Range:
$100,000 - $155,000
IT Support Technicians
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Position Title:
IT Support Technicians
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Position Description:
The IT Support Technicians provide on-site equipment support, inventory control, and hands-on technical assistance for all RM IT Support sites. They are responsible for maintaining compliance with USAF standards for equipment accountability and ensuring that all end-user systems remain secure, functional, and mission-ready. These technicians act as the front-line support team for physical hardware issues, system installations, and ensuring that workstations adhere to Air Force Standard Desktop Configuration requirements.
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Key Responsibilities:
IT Support Technicians serve as ADPE custodians and maintain 100% accountability for all assigned equipment in ITEC inventory systems. They perform installation, configuration, and maintenance of workstations, peripherals, and software, ensuring compliance with STIGs and AF baseline images. Technicians document all changes, manage asset tags, and conduct routine audits to reconcile inventory and mitigate loss or unauthorized movement of government equipment.
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Secondary Duties:
In addition to primary duties, the IT Support Technicians escort authorized personnel into secure server rooms, provide physical support during hardware refresh cycles, and assist users with troubleshooting and resolving on-site technical issues. They collaborate with Help Desk Technicians and System Administrators to resolve escalated tickets, document lessons learned, and update user support procedures to improve efficiency and reduce repeat incidents.
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Qualifications:
Minimum of 3+ years of IT equipment maintenance and support experience. Familiarity with USAF ADPE procedures, IT asset management systems, and Air Force compliance standards is required. Strong customer service, documentation, and communication skills are essential, along with the ability to work independently in secure environments.
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Clearance:
Active SECRET clearance required, with the ability to upgrade to Top Secret/SCI if needed for access to secure areas.
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Salary Range:
$48,000 - $72,000
Help Desk Technician
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Position Title:
Help Desk Technician
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Position Description:
The Help Desk Technician is the first line of support for RM IT Support users and mission partners, providing Tier 1–2 troubleshooting and resolution for hardware, software, and network-related issues. This position plays a critical role in sustaining mission readiness by ensuring users have reliable access to systems and services necessary for daily operations. Help Desk Technicians maintain a customer focused approach, quickly diagnosing and resolving technical issues, and escalating more complex incidents to higher-tier support teams when required.
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Key Responsibilities:
The Help Desk Technician logs, tracks, and resolves trouble tickets using VRV/Remedy or equivalent ticketing systems, ensuring that 95% of tickets are resolved within three business days. They troubleshoot hardware and software issues, provide account unlocks and password resets, and support AV/VTC setup for mission events. When issues cannot be resolved at Tier 1 or Tier 2, the technician documents the problem thoroughly and escalates to Tier 3 or system administrators to ensure timely resolution without impacting mission schedules.
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Secondary Duties:
In addition to resolving incidents, the Help Desk Technician notifies users of ticket resolution within 15 minutes, assists with onboarding and account provisioning for new personnel, and updates the knowledge base with new solutions or workarounds to reduce repeat incidents. They also participate in after-hours support rotations to cover mission-critical events and work closely with cybersecurity staff to ensure timely closure of security-related tickets or user compliance actions.
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Qualifications:
Minimum of 3+ years of IT support experience, with demonstrated proficiency in troubleshooting Windows operating systems, DoD ticketing systems (e.g., Remedy), and PKI-enabled applications. Strong communication skills and customer service orientation are required. Familiarity with AFNET account management, STIG compliance, and troubleshooting secure network connectivity is highly desirable.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$48,000 - $72,000
Cloud Migration Specialist
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Position Title:
Cloud Migration Specialist
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Position Description:
The Cloud Migration Specialist is responsible for planning, coordinating, and executing the migration of the VRV application and supporting systems to a DoD IL5-compliant cloud platform, such as AWS GovCloud or Azure Government. This role ensures that the migration is completed with zero data loss, minimal downtime, and full compliance with DoD cybersecurity requirements. The Cloud Migration Specialist acts as the technical liaison between program leadership, cybersecurity teams, and cloud service providers to ensure that inherited security controls and SLAs are properly negotiated and validated.
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Key Responsibilities:
This position develops a comprehensive migration plan including business case analysis, risk assessment, and cost-benefit study to support decision-making. The specialist coordinates RMF authorization efforts for the cloud environment, ensuring that all inherited and shared security controls are documented and approved by the AO. They oversee system cutover activities, user acceptance testing, and performance validation during parallel operations to ensure mission continuity.
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Secondary Duties:
The Cloud Migration Specialist negotiates service-level agreements (SLAs) with cloud providers to guarantee performance, availability, and security requirements are met. They develop rollback and contingency plans to quickly restore service if issues occur during migration. The role also includes creating knowledge transfer documentation, training system administrators on cloud operations, and recommending optimizations for long-term cost efficiency and performance.
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Qualifications:
Cloud certifications such as AWS Certified Solutions Architect – Professional or Microsoft Azure Solutions Architect Expert are required. Must have experience with DoD IL5 cloud migrations, RMF for Cloud, and containerization or virtualization technologies (Kubernetes, Docker). Strong background in system integration, security compliance, and project management is essential.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$100,000 - $160,000
System Network Administrator
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Position Title:
System/Network Administrators
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Position Description:
The System/Network Administrators serve as the backbone of RM IT Support operations, ensuring the availability, performance, and security of enterprise network, server, and virtualized infrastructure supporting Space Launch Delta 30/45 mission operations. These professionals are responsible for maintaining system health, applying security patches in strict adherence to IAVM timelines, and monitoring network performance to sustain 90%+ uptime. Their work directly enables mission-critical communications, command, and control capabilities essential to launch operations.
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Key Responsibilities:
System/Network Administrators perform daily system administration tasks including provisioning, patching, and monitoring of servers, workstations, and virtualized environments. They apply security patches within mandated timelines, ensuring 99% of critical patches are applied within 3 days and 100% within 7 days, meeting DISA and DoD compliance standards. These administrators configure, monitor, and maintain Active Directory, DNS, DHCP, and group policies to enforce security baselines and provide seamless authentication services. They manage backups, replication, and disaster recovery operations to protect mission data and minimize downtime in the event of a failure.
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Secondary Duties:
In addition to core tasks, System/Network Administrators support VPN configuration and remote access for geographically separated units (GSUs), troubleshoot network latency and performance issues, and assist in capacity planning for future growth. They also participate in hardware refresh projects, network upgrades, and after-hours maintenance windows to minimize mission impact. These administrators collaborate closely with cybersecurity personnel to remediate vulnerabilities, apply STIG configurations, and ensure compliance with RMF controls.
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Qualifications:
CompTIA Network+ or Security+ certification, Microsoft/Azure Administrator certification, and ITIL v4 Foundation are required. Minimum of 3–7 years of experience supporting enterprise DoD networks, including system hardening, patch management, virtualization administration (VMware or Hyper-V), and compliance with DISA STIG standards. Strong problem-solving and documentation skills are essential, along with the ability to work in 24/7 mission environments.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$75,000 - $110,000
Program Manager
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Position Title:
Program Manager
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Position Description:
The Program Manager is the senior executive responsible for the success of the Launch & Test Range Systems IT Support contract, serving as the primary liaison to the Government and ensuring flawless execution of all requirements. This position provides strategic vision and operational oversight, aligning program activities with Space Launch Delta 30/45 mission priorities and enterprise goals. The Program Manager ensures that all performance objectives—including cost, schedule, quality, and risk—are met or exceeded while maintaining full compliance with the Performance Work Statement (PWS), Defense Federal Acquisition Regulations (DFARS), and applicable cybersecurity directives.
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Key Responsibilities:
• Lead and direct all aspects of contract performance, including cost control, schedule adherence, risk management, and quality assurance, to achieve or exceed performance standards.
• Develop and implement program execution strategies, tracking progress against milestones and Key Performance Indicators (KPIs).
• Chair executive-level status reviews with Government stakeholders and deliver Monthly Status/Technical Reports (MSTRs) that clearly communicate contract health, risks, and opportunities.
• Enforce the Quality Control Plan (QCP), ensuring rapid resolution of deficiencies and continuous improvement across all service areas.
• Maintain direct, proactive communication with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Government Program Manager to resolve issues before they impact mission success. -
Secondary Duties:
• Build, lead, and inspire a high-performing, cross-functional workforce, ensuring the right mix of technical expertise and leadership talent to meet mission demands.
• Conduct strategic planning sessions, succession management, and mentoring programs to strengthen organizational resiliency.
• Oversee knowledge transfer activities during transition-in and phase-out periods, maintaining 100% operational continuity and preserving institutional knowledge.
• Coordinate special technical requirements such as after-hours testing, launch-related support windows, and contingency operations to minimize mission disruption. -
Qualifications:
The Program Manager must possess a Bachelor’s degree in Business, Engineering, or IT Management (Master’s preferred), Project Management Professional (PMP) certification, and at least 7+ years of progressive leadership experience managing large-scale, complex IT or cybersecurity programs for the Department of Defense (DoD) or other federal agencies. The ideal candidate demonstrates exceptional strategic planning, contract management, and communication skills, with a track record of delivering multimillion-dollar programs on time, within budget, and with superior quality. Experience with DFARS compliance, Risk Management Framework (RMF), and DoD acquisition processes is highly desirable.
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Clearance:
Active SECRET clearance required, with eligibility to upgrade if contract scope necessitates access to higher classification levels.
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Salary Range:
$110,000 - $165,000
Database Administrator (DBA)
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Position Title:
Database Administrator (DBA)
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Position Description:
The Database Administrator (DBA) is responsible for the design, implementation, security, and ongoing management of VRV SQL databases supporting mission-critical systems across Space Launch Delta 30/45 operations. This position ensures data integrity, availability, and performance through proactive monitoring, tuning, and capacity planning. The DBA plays a key role in enabling application performance, supporting software development efforts, and protecting mission data through comprehensive backup and recovery strategies aligned with DoD and AF cybersecurity requirements.
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Key Responsibilities:
The DBA performs daily database health checks, verifies backup jobs, and conducts restoration tests to ensure recoverability. They design schemas, tune SQL queries and indexing strategies, and maintain optimal performance for mission systems. The DBA applies security best practices and DISA STIGs to database servers, monitors storage utilization, and proactively plans for capacity growth. They support change management processes, ensuring that schema updates and stored procedure modifications are fully tested and documented before production release.
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Secondary Duties:
In addition to primary duties, the DBA collaborates closely with software developers to improve data access efficiency, participates in RMF documentation development for database components, and assists cybersecurity staff with database- specific vulnerability mitigation and audit support. They also help develop automated monitoring scripts, refine alerting thresholds, and contribute to business continuity and disaster recovery plans.
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Qualifications:
Microsoft SQL Server certification or equivalent enterprise database credential is required. Minimum of 5+ years of experience in SQL administration, including backup/recovery management, performance tuning, and T-SQL development. Must have familiarity with RMF, DISA STIG compliance, and DoD database security requirements. Strong analytical, documentation, and troubleshooting skills are essential.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI if needed for mission data access.
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Salary Range:
$85,000 - $130,000
Information Systems Security Officer (ISSO) - Cybersecurity Lead
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Position Title:
Information Systems Security Officer (ISSO) / Cybersecurity Lead
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Position Description:
The ISSO / Cybersecurity Lead is the principal cybersecurity authority for RM IT Support, responsible for safeguarding mission systems, managing the Authority to Operate (ATO) and Continuous ATO (cATO) lifecycle, and leading cybersecurity risk management efforts. This position ensures that all systems under contract meet Risk Management Framework (RMF) requirements, cybersecurity control compliance, and maintain the highest standards of confidentiality, integrity, and availability (CIA). Acts as the primary cybersecurity liaison to the Information System Security Manager (ISSM) and Authorizing Official (AO), delivering risk-based recommendations to ensure uninterrupted mission operations.
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Key Responsibilities:
This role develops, maintains, and submits ATO and cATO packages in accordance with Space RMF AO guidance. It performs risk assessments, credentialed vulnerability scans, and implements mitigations to reduce residual risk to acceptable levels. The ISSO leads incident response efforts, including detection, containment, eradication, and root cause analysis, ensuring incidents are addressed promptly. Additionally, the position develops and maintains System Security Plans (SSPs), POA&Ms;, and other RMF artifacts to support accreditation efforts, while monitoring cybersecurity compliance metrics and delivering detailed reports to the ISSM, AO, and program management.
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Secondary Duties:
The ISSO delivers cybersecurity awareness and role-based training for all contract personnel and advises program leadership on evolving cyber threats, STIG updates, and compliance requirements. This position conducts tabletop exercises and red team/blue team drills to validate incident response readiness. The ISSO also collaborates closely with System Administrators, Developers, and DBAs to ensure secure implementation of system changes.
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Qualifications:
Bachelor’s degree in Cybersecurity, Computer Science, or related field. Industry certifications including CISSP and Security+ are required. Must meet DoD 8140 Advanced Work Role qualification (e.g., 541 Vulnerability Assessment Analyst, 612 Security Control Assessor). Minimum 5+ years of DoD cybersecurity experience including RMF, ATO package development, and vulnerability management. Strong analytical, documentation, and leadership skills required.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI if required by mission scope.
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Salary Range:
$100,000 - $150,000
Information Systems Security Officer Engineer (ISSE)
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Position Title:
Information Systems Security Engineer (ISSE)
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Position Description:
The Information Systems Security Engineer (ISSE) serves as the technical authority for all security control engineering, integration, and validation efforts across RM IT Support systems. The ISSE ensures that system architecture, design, and implementation meet Risk Management Framework (RMF) requirements and that cybersecurity controls are effectively implemented, tested, and sustained throughout the system lifecycle. This position works closely with the ISSO, system administrators, and developers to ensure that cybersecurity considerations are integrated into every phase of system design, deployment, and maintenance, thereby safeguarding the mission systems from evolving cyber threats.
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Key Responsibilities:
The ISSE performs RMF Step 3 and Step 4 engineering tasks including control selection, design review, and implementation validation. This role conducts vulnerability assessments, DISA STIG and SCAP compliance checks, and penetration testing to identify and remediate security weaknesses before systems are deployed to production. The ISSE develops secure configuration baselines for operating systems, network devices, and applications, ensuring that these are consistently applied across all environments. Additionally, the ISSE prepares and maintains engineering evidence for accreditation packages and supports system security plan (SSP) updates with technical detail that demonstrates full compliance.
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Secondary Duties:
Bachelor’s degree in Computer Science, Cybersecurity, or related field. Industry certifications such as CEH, CASP+, Cloud+, or equivalent are required, along with DoD 8570 IAM-II/IAT-III compliance. Minimum of 5+ years of cybersecurity engineering experience in DoD or federal environments, with demonstrated expertise in secure architecture design, RMF implementation, vulnerability remediation, and security test and evaluation (ST&E;).
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Qualifications:
Bachelor’s degree in Computer Science, Software Engineering, or related field. Proficiency in Visual Studio, SQL Server, ASP.NET, Java, and CI/CD pipeline tools is required. Familiarity with DoD DevSecOps standards, secure coding frameworks, and RMF compliance for software systems is highly preferred. Strong problem-solving, debugging, and communication skills are essential.
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Clearance:
Active SECRET clearance required, with eligibility to upgrade to Top Secret/SCI if required by mission scope.
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Salary Range:
$115,000 - $175,000
Vandenberg SFB, CA
Help Desk Technician
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Position Title:
Help Desk Technician
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Position Description:
The Help Desk Technician is the first line of support for RM IT Support users and mission partners, providing Tier 1–2 troubleshooting and resolution for hardware, software, and network-related issues. This position plays a critical role in sustaining mission readiness by ensuring users have reliable access to systems and services necessary for daily operations. Help Desk Technicians maintain a customer focused approach, quickly diagnosing and resolving technical issues, and escalating more complex incidents to higher-tier support teams when required.
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Key Responsibilities:
The Help Desk Technician logs, tracks, and resolves trouble tickets using VRV/Remedy or equivalent ticketing systems, ensuring that 95% of tickets are resolved within three business days. They troubleshoot hardware and software issues, provide account unlocks and password resets, and support AV/VTC setup for mission events. When issues cannot be resolved at Tier 1 or Tier 2, the technician documents the problem thoroughly and escalates to Tier 3 or system administrators to ensure timely resolution without impacting mission schedules.
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Secondary Duties:
In addition to resolving incidents, the Help Desk Technician notifies users of ticket resolution within 15 minutes, assists with onboarding and account provisioning for new personnel, and updates the knowledge base with new solutions or workarounds to reduce repeat incidents. They also participate in after-hours support rotations to cover mission-critical events and work closely with cybersecurity staff to ensure timely closure of security-related tickets or user compliance actions.
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Qualifications:
Minimum of 3+ years of IT support experience, with demonstrated proficiency in troubleshooting Windows operating systems, DoD ticketing systems (e.g., Remedy), and PKI-enabled applications. Strong communication skills and customer service orientation are required. Familiarity with AFNET account management, STIG compliance, and troubleshooting secure network connectivity is highly desirable.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$48,000 - $72,000
System Network Administrator
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Position Title:
System/Network Administrators
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Position Description:
The System/Network Administrators serve as the backbone of RM IT Support operations, ensuring the availability, performance, and security of enterprise network, server, and virtualized infrastructure supporting Space Launch Delta 30/45 mission operations. These professionals are responsible for maintaining system health, applying security patches in strict adherence to IAVM timelines, and monitoring network performance to sustain 90%+ uptime. Their work directly enables mission-critical communications, command, and control capabilities essential to launch operations.
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Key Responsibilities:
System/Network Administrators perform daily system administration tasks including provisioning, patching, and monitoring of servers, workstations, and virtualized environments. They apply security patches within mandated timelines, ensuring 99% of critical patches are applied within 3 days and 100% within 7 days, meeting DISA and DoD compliance standards. These administrators configure, monitor, and maintain Active Directory, DNS, DHCP, and group policies to enforce security baselines and provide seamless authentication services. They manage backups, replication, and disaster recovery operations to protect mission data and minimize downtime in the event of a failure.
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Secondary Duties:
In addition to core tasks, System/Network Administrators support VPN configuration and remote access for geographically separated units (GSUs), troubleshoot network latency and performance issues, and assist in capacity planning for future growth. They also participate in hardware refresh projects, network upgrades, and after-hours maintenance windows to minimize mission impact. These administrators collaborate closely with cybersecurity personnel to remediate vulnerabilities, apply STIG configurations, and ensure compliance with RMF controls.
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Qualifications:
CompTIA Network+ or Security+ certification, Microsoft/Azure Administrator certification, and ITIL v4 Foundation are required. Minimum of 3–7 years of experience supporting enterprise DoD networks, including system hardening, patch management, virtualization administration (VMware or Hyper-V), and compliance with DISA STIG standards. Strong problem-solving and documentation skills are essential, along with the ability to work in 24/7 mission environments.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$75,000 - $110,000
Nellis AFB, NV
IT Support Technician
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Position Title:
Help Desk Technician
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Position Description:
The Help Desk Technician is the first line of support for RM IT Support users and mission partners, providing Tier 1–2 troubleshooting and resolution for hardware, software, and network-related issues. This position plays a critical role in sustaining mission readiness by ensuring users have reliable access to systems and services necessary for daily operations. Help Desk Technicians maintain a customer focused approach, quickly diagnosing and resolving technical issues, and escalating more complex incidents to higher-tier support teams when required.
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Key Responsibilities:
The Help Desk Technician logs, tracks, and resolves trouble tickets using VRV/Remedy or equivalent ticketing systems, ensuring that 95% of tickets are resolved within three business days. They troubleshoot hardware and software issues, provide account unlocks and password resets, and support AV/VTC setup for mission events. When issues cannot be resolved at Tier 1 or Tier 2, the technician documents the problem thoroughly and escalates to Tier 3 or system administrators to ensure timely resolution without impacting mission schedules.
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Secondary Duties:
In addition to resolving incidents, the Help Desk Technician notifies users of ticket resolution within 15 minutes, assists with onboarding and account provisioning for new personnel, and updates the knowledge base with new solutions or workarounds to reduce repeat incidents. They also participate in after-hours support rotations to cover mission-critical events and work closely with cybersecurity staff to ensure timely closure of security-related tickets or user compliance actions.
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Qualifications:
Minimum of 3+ years of IT support experience, with demonstrated proficiency in troubleshooting Windows operating systems, DoD ticketing systems (e.g., Remedy), and PKI-enabled applications. Strong communication skills and customer service orientation are required. Familiarity with AFNET account management, STIG compliance, and troubleshooting secure network connectivity is highly desirable.
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Clearance:
Active SECRET clearance required, with eligibility for Top Secret/SCI based on mission needs.
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Salary Range:
$48,000 - $72,000
Lackland AFB
Program Manager PD
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Position Title:
Program Manager (PM) – PCI DSS Compliance
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Position Description:
The Program Manager (PM) – PCI DSS Compliance serves as the overall lead responsible for planning, executing, and delivering PCI DSS compliance and audit-readiness services for ExerTech (ET) in support of Department of Defense (DoD) and Federal financial environments. This position plays a critical role in ensuring regulatory compliance, protecting sensitive payment data, and enabling uninterrupted mission and financial operations.
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The PM provides centralized leadership across the full PCI DSS lifecycle, including assessment coordination, remediation planning, reporting, and stakeholder engagement. Acting as the primary interface between the Government, Qualified Security Assessors (QSAs), technical teams, and business stakeholders, the PM ensures PCI DSS efforts are executed accurately, efficiently, and in alignment with contract requirements and mission objectives.
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Key Responsibilities:
The Program Manager plans, coordinates, and oversees all PCI DSS activities across the contract lifecycle. They serve as the single point of accountability for schedule, scope, cost, and performance, ensuring all PCI DSS tasks are executed in accordance with PCI Security Standards Council (PCI SSC) requirements and Government direction. The PM develops and maintains the Integrated Master Schedule (IMS), tracks risks and issues, and ensures timely delivery of all contract deliverables.
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The PM coordinates closely with QSAs, system owners, cybersecurity teams, and financial stakeholders to manage scoping validation, evidence collection, gap analysis, remediation tracking, and validation support for Reports on Compliance (ROC) or Attestations of Compliance (AOC). The PM prepares and delivers program status reports, executive briefings, and risk updates, ensuring transparency and proactive communication with Government stakeholders.
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Secondary Duties:
In addition to core program execution, the Program Manager supports quality assurance reviews of PCI DSS artifacts prior to submission, ensuring accuracy, completeness, and consistency with contract and regulatory requirements. The PM assists with change management activities, including scope adjustments and impact assessments, and supports invoice validation, labor tracking, and CLIN-level performance monitoring.
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The PM also provides leadership and mentorship to ExerTech staff and subcontractors, facilitates coordination between technical and compliance teams, and helps maintain standardized documentation, templates, and processes to improve efficiency and reduce audit risk across current and future PCI DSS engagements.
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Qualifications:
Minimum of a Bachelor’s degree in Information Technology, Cybersecurity, Business, or a related field, or equivalent professional experience. A minimum of 5+ years of program or project management experience supporting cybersecurity, compliance, or audit-readiness initiatives is required.
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Demonstrated understanding of the PCI DSS framework and assessment lifecycle, including scoping, evidence collection, risk management, and remediation tracking. Proven experience interfacing with Government stakeholders and third-party assessors, along with strong written and verbal communication skills, is required. Experience in Federal or DoD operational environments and possession of a PMP or equivalent certification is highly desirable.
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Clearance:
Public Trust or Secret clearance preferred, with the ability to obtain higher clearance levels if required by mission or task order.
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Salary Range:
Competitive and commensurate with experience, certifications, and contract requirements.
Remote
Location TBD
Help Desk Manager
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Position Title:
Help Desk Manager
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Position Description:
The Help Desk Manager serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Manager must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross-functional teams and leadership.
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Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity. -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 5+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
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Educaion:
Bachelor’s in IT or related
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Certifications:
Bachelor’s in IT or related
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KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$108,000 - $139,000
Help Desk Tier 1
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Position Title:
Help Desk Tier 1
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Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
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Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Help Desk Tier 2/3
-
Position Title:
Help Desk Tier 2/3
-
Position Description:
The Help Desk Tier 2/3 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 2/3 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with crossfunctional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications. • Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence. • Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations. • Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed. • Conduct technical assessments of system performance and provide optimization recommendations to leadership. • Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities. • Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements. • Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels. • Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity.
-
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff. • Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems. • Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs. • Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization. • Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations.
-
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections. • Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements. • Provide surge support during critical incidents, outages, or mission exercises. • Serve as backup for other technical staff roles when required, ensuring team resiliency. • Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership.
-
Experience:
Required: 2+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments. • K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL). • S1: Skill in configuring, monitoring, and maintaining IT systems and applications. • S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management. • A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing. • A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments. • T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards. • T2: Tasked with maintaining accurate technical documentation and knowledge repositories. • T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities.
-
Salary Range:
$55,000 - $80,000
ERP Architect/Analyst
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Integration Consultant
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Senior Applications Systems Analyst
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Technical Change Management Specialist
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Information Systems Security Officer (ISSO) - Cybersecurity Lead
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000
Database Management Specialist
-
Position Title:
Help Desk Tier 1
-
Position Description:
The Help Desk Tier 1 serves as a critical member of the Help Desk Support team, responsible for ensuring reliable, secure, and efficient technology operations in support of mission and business objectives. This role requires advanced technical knowledge, practical problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders. The Help Desk Tier 1 must balance daily operational responsibilities with proactive planning, ensuring systems and services remain resilient, scalable, and compliant with applicable policies and standards. Success in this position demands adaptability, attention to detail, and a collaborative approach to working with cross functional teams and leadership.
-
Primary Duties:
• Perform technical tasks such as installation, configuration, monitoring, and maintenance of assigned systems, networks, or applications.
• Troubleshoot and resolve issues requiring in-depth technical analysis; apply root cause analysis methodologies to prevent recurrence.
• Design, document, and enforce standard operating procedures (SOPs) to ensure consistency and reliability in operations.
• Support system upgrades, migrations, and integration projects, coordinating with engineering and vendor teams as needed.
• Conduct technical assessments of system performance and provide optimization recommendations to leadership.
• Apply cybersecurity best practices, ensuring systems are hardened, patched, and monitored for vulnerabilities.
• Collaborate with project teams and subject matter experts to align solutions with mission objectives and compliance requirements.
• Utilize ticketing systems and ITSM tools (e.g., ServiceNow, Remedy, Jira) to manage requests, track issues, and maintain service levels.
• Maintain documentation libraries, including system diagrams, configuration details, and troubleshooting guides for operational continuity -
Secondary Duties:
• Assist in developing training materials and delivering knowledge transfer sessions to end users and junior staff.
• Participate in user acceptance testing (UAT) and quality assurance activities for new or upgraded systems.
• Support proposal efforts and technical writing needs for contracts requiring input from technical SMEs.
• Monitor trends in IT operations and provide input on emerging technologies that may benefit the organization.
• Coordinate with procurement teams to recommend hardware, software, or service acquisitions based on technical evaluations. -
Additional Duties:
• Participate in audits, compliance checks, and security reviews to maintain readiness for government or industry inspections.
• Contribute to continuous process improvement efforts by identifying inefficiencies and suggesting workflow enhancements.
• Provide surge support during critical incidents, outages, or mission exercises.
• Serve as backup for other technical staff roles when required, ensuring team resiliency.
• Perform other tasks as assigned by the Program Manager, Technical Lead, or senior leadership. -
Experience:
Required: 1+ years of hands-on experience in Help Desk Support or a related IT specialty, demonstrating expertise in troubleshooting, system administration, and customer support within enterprise or government environments. Experience working in structured IT frameworks and applying security/compliance standards (e.g., ITIL, NIST SP 800-171, CMMC). Preferred: Previous experience supporting Department of Defense, federal government, or large-scale commercial clients. Familiarity with Agile or DevOps methodologies is a plus.
-
Educaion:
Associate’s in IT or related
-
Certifications:
CompTIA A+
-
KSATs:
• K1: Knowledge of IT systems, networks, and security standards relevant to enterprise or government environments.
• K2: Knowledge of troubleshooting methodologies, root cause analysis, and IT service management frameworks (e.g., ITIL).
• S1: Skill in configuring, monitoring, and maintaining IT systems and applications.
• S2: Skill in using ITSM platforms (e.g., ServiceNow, Remedy, Jira) for incident tracking and workflow management.
• A1: Ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• A2: Ability to prioritize and manage multiple technical tasks in time-sensitive environments.
• T1: Tasked with applying cybersecurity best practices and ensuring compliance with applicable standards.
• T2: Tasked with maintaining accurate technical documentation and knowledge repositories.
• T3: Tasked with mentoring junior staff and contributing to training or knowledge-sharing activities. -
Salary Range:
$48,000 - $72,000